Shipping & Returns Policy
Last Updated: 28/07/2024
Thank you for choosing Dark Feather Digital! We are committed to providing high-quality digital products and ensuring a smooth shopping experience. Please read our Shipping & Returns Policy carefully, as it outlines your rights and our practices regarding your purchases in accordance with Australian Consumer Law.
Shipping Policy
Delivery of Digital Products
Upon completing your purchase, you will receive an email containing a download link for your digital product. This email will be sent to the address you provided at checkout. Please ensure that your email address is correct to avoid any issues with delivery.
Accessing Your Products
You can access your purchased digital products immediately after your order is confirmed. If you do not receive the download link within a few minutes, please check your spam or junk folder. If you still cannot find it, please contact our customer support team for assistance.
Returns & Refunds Policy
Digital Products and Refunds
Under Australian Consumer Law, consumers are entitled to a refund or replacement for a major failure with a product. However, because of the nature of digital products, we do not offer refunds or exchanges once the product has been delivered. By purchasing our digital products, you acknowledge that you have read and understood this policy.
Exceptions
If you believe that a digital product you purchased is faulty or not as described, please contact us using the Contact Us page at the bottom of this page within 7 days of your purchase. We will review your case in accordance with Australian Consumer Law and determine whether a remedy is appropriate.
Customer Support
If you experience any issues with your digital product or have questions about your purchase, please contact our customer support team.. We are here to assist you and ensure you have a positive experience with our products.
Changes to This Policy
We may update our Shipping & Returns Policy from time to time to reflect changes in our practices or Australian Consumer Law. Any changes will be posted on this page, and the date of the most recent update will be noted at the top of the document.
Contact Us
If you have any questions or concerns about our Shipping & Returns Policy, please contact us.
Thank you for your understanding and for shopping with Dark Feather Digital.