Zero Tolerance to Violence or Abuse Policy

Last Updated: 28/07/2024

Policy Statement

Dark Feather Digital is dedicated to fostering a safe and respectful online environment for all customers, employees, and stakeholders. We maintain a zero-tolerance policy towards violence, abuse, harassment, or any inappropriate behavior in our online interactions. This policy applies to all individuals engaging with our online store, including customers, vendors, and support staff.

Definition of Violence and Abuse

Violence and abuse can take many forms, particularly in an online context, including but not limited to:

• Verbal Abuse: Threatening, insulting, or derogatory language directed towards others in any online communication, including comments, messages, and reviews.
• Harassment: Repeatedly sending unwanted or aggressive messages, or making threats, either in private messages or public forums associated with our online store.
• Bullying: Intimidating behavior that targets an individual or group through online platforms.
• Cyberbullying: The use of digital technology to harass or harm others, including spreading false information or malicious comments.

Policy Guidelines

1. Commitment to Safety:
   We are committed to creating a safe online shopping experience for all users. Any form of violence or abuse will not be tolerated on our platforms.
2. Reporting Violations:
   We encourage all users to report any incidents of violence, abuse, or harassment encountered on our online store. Reports can be made through the contact us form.
3. Investigation Process:
   All reported incidents will be taken seriously and investigated promptly. We will ensure that investigations are conducted fairly and respectfully to protect the privacy of all parties involved.
4. Disciplinary Action:
   Individuals found to have violated this policy may face actions such as account suspension or termination, depending on the severity of the incident. We reserve the right to terminate all communication with the offender and to mark any refunds or complaints submitted by the offender as void.
5. Support Resources:
   We are committed to providing support for individuals who experience violence or abuse online. Users are encouraged to reach out for assistance through our customer support channels.
6. Community Guidelines:
   We will establish clear community guidelines that promote respectful and constructive interactions among all users. These guidelines will be visible on our website and communicated to our customers.

Conclusion

Dark Feather Digital believes that everyone has the right to engage in a respectful and safe online environment. We will not tolerate any behavior that contradicts this commitment and will take all necessary measures to enforce this policy.

Contact

For any questions or concerns regarding this policy, please contact us using the contact us page found on this website.

Thank you for your commitment to creating a positive online shopping experience at Dark Feather Digital